Privacy policy

Last updated: 21 June 2023

This Privacy Policy explains how information about you is collected, used and disclosed by AJOURNEY TECHNOLOGIES PTE. LTD. (collectively, “Ajourney,” “we,” “us” or “our”) when you access or use our website (the “Site”), or products and services as listed at (as such list may be updated, modified, or otherwise changed from time to time, collectively, the “Services”). By accessing the Site or using the Services, you agree to our collection, use and disclosure of your information as outlined in this Privacy Policy. If you access our Services through your employer or another entity (our “Customer”), please note that this data and your account are controlled by the Customer and we process this data at their direction.

If you have any questions regarding this privacy policy, you may contact us at

1. Ajourney & Data Protection Policies

Ajourney is dedicated to being compliant with data protection policies in where we operate. We are committed to protecting the privacy of our customers and users. We have implemented policies and practices to ensure that your personal data is handled in accordance with the relevant laws and regulations.

Places Policies
Hong Kong Personal Data (Privacy) Ordinance
Singapore Personal Data Protection Act 2012 (PDPA)

2. Information we collect and how we collect it

When you access our Site or use the Services, we collect and store certain information about you, including “personal data.” Personal Data is information that, alone or in combination with other information in our possession, could be used to personally identify you. We collect the following categories of Personal Data and other information as described below.

2.1 Information you provide

We may collect or receive the following categories of Personal Data when you, your employer, or your employer's designated administrator or accountant access the Site, request to receive information about Ajourney or its Services, create an account, verify your identity, use any of the Services, or otherwise communicate with us, including through customer support channels:

  • Identification Information
  • Financial information, such as: bank account information
  • Identification information about you, your family and dependents, such as: next-of-kin, emergency contact
2.2 Information collected automatically

We automatically collect certain information when you access the Site or use the Services.

Communication Information, such as:

  • any data in any files uploaded, emailed or otherwise provided by customers
  • the contents of your communications with us, whether via email, messaging, calls or otherwise

Electronic & Online Identifiers (IDs), such as:

  • If on a mobile device: mobile carrier, device IDs, and mobile advertising IDs
  • If using a browser: operating system, browser type, and Internet Protocol (IP) address

Geolocation Information, such as:

  • Approximate location derived from IP address (if using a browser)

Internet Activity Information, such as:

  • Your “log-in” and “log-out” information
  • The pages that you visit before, after, and while using our Services
  • Pages you visit, links you click, and the content you view on the Site

We collect information using Tracking Technologies, such as:

  • Cookies, which are small text files that websites send to your computer or mobile device. This includes session cookies (which are deleted once you close your browser) and persistent cookies (which remain on your computer or device until you delete them or they expire)
  • Pixel tags (also known as web beacons), which are pieces of code embedded in our Services that collect information about engagement on our Site or emails.

To make it easier, we call cookies and pixel tags/web beacons “Tracking Technologies.” Please read our Cookie Policy.

We use third-party analytics tools (such as Mixpanel, Sentry), to assist us with analysing our website traffic and help us improve the performance of our Site and Services. These services may use cookies and other tracking technologies to perform their services:

We use Tracking Technologies for the following purposes:

  • when it is operationally necessary for us to provide you access to our Site or Services. This also includes tracking behaviour in order to protect against irregular, fraudulent, or possibly illegal behaviour on our Site or Services
  • to assess the performance of how you and others use our Site and Services (for more information, read the Analytics section below)
  • to enhance the functionality of our Site or Services. This includes identifying you when you sign into our Services and keeping track of your preferences, interests, or past items viewed

3. Information collected from third parties

We may collect and receive information about you, including personal information, from third parties, such as your employer, your employer's accountant or service providers, statutory bodies and our service providers, for the purposes described in this Privacy Policy.

3.1 How we use your information

We use information that we collect about you for the following purposes:

To develop and provide you with the Site and Services, including to:

  • operate the Site, manage accounts and provide the Services
  • improve, personalise, and enable your use of the Site and Services
  • develop new products and features

To protect Ajourney, our users, and the public, and comply with applicable law, regulation, or legal process, including to:

  • validate user information for fraud and risk detection purposes
  • resolve disputes and protect the rights of users and third parties
  • monitor and enforce compliance with the applicable Terms of Service
  • prevent or stop any activity that may be illegal, unethical, or legally actionable

To operate our business, including to:

  • process payment transactions
  • manage our corporate governance, compliance and auditing practices
  • generate anonymized or aggregated data

To communicate with you as part of your use of Services, including to:

  • respond to requests or questions you submit to our customer support team
  • send you surveys and get your feedback about the Services
  • otherwise contact you with Services-related notices

For any other purpose for which you, your employer, or your employer's agent expressly authorise us to use your information.

4. When and with whom we share your information

We will only share your information with the categories of third parties listed below for the purposes described above in the “Use of Your Information” section, unless otherwise noted at the point of collection.

  • Service Providers that have signed an agreement with us that limits how they use your information and promises to keep your information confidential
  • Third-party partners with integrations through our Site or Services, such as accounting software (eg. Xero)
  • Government agencies and statutory bodies, only as necessary for us to provide you with the Services.

5. Request for access, correction or withdrawal of personal data

You may request to access, correct or withdraw the Personal Data currently in our possession or control by submitting a written request to us at

We must verify your identity before fulfilling your requests.  If we cannot initially verify your identity, we may request additional information to complete the verification process. We will only use Personal Data provided in a request to verify the requestor's identity.

We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Your withdrawal of consent could result in certain legal consequences arising from such withdrawal. Depending on the extent of your withdrawal of consent for us to process your Personal Data, it may mean that you will no longer be able to access or use the Site and Services.

6. Changes to this privacy policy

Any information that we collect is subject to the Privacy Policy in effect at the time such information is collected. We may, however, modify and revise our Privacy Policy from time to time. If we make any material changes to this policy, we will notify you of such changes by posting them on the Site, informing you through the Services, or sending you an email or other notification, and we will indicate when such changes will become effective. By continuing to access or use the Site or the Services after those changes become effective, you agree to be bound by the revised policy.